Answer: There are four separate phone numbers the system looks for: two from the Booking (Mobile and Home) and two from the MP (Mobile and Home). The system looks for these numbers in the sequence below, then sends a text once a number is found:
- Look for the Booking Mobile number first. IF the Booking Mobile number field is populated, THEN send a text message to this number.
- IF the above is not populated, THEN send a text message to the MP Mobile number
- IF the above is not populated (or doesn’t exist), THEN send a text message to the Booking Home number
- IF the above is not populated, THEN send a text message to the MP Home number.
Further explanation:
- If the patient: 1) hasn’t opted in via the Booking Mobile number, and 2) has opted in via their MP, then the MP Mobile number is used.
- Important Note! In many scenarios, the patient’s Mobile phone is captured in the Booking Home phone field. For this reason, a text is sent to the Home number as an attempt to check if it was actually a Mobile. If so, great! If not, and the Home phone number was actually a landline — you’ll see the message fail as a result.
The flowchart below provides a visual:
Next Up:
What Do I Do If The Opt In Text Message Failed?
