Answer: There are a few options:
- If the Mobile Phone number in your scheduling system is incorrect or blank, then update it to a correct Mobile Phone number. Doing so will import the updated/correct phone number to Engage, and the Opt In text will be re-sent.
- Patients can Opt In via their MP. They’ll need to answer Yes to the question in the registration section of their MP: “Can the healthcare team send a text message with instructions or healthcare information?”.
- A nurse can Opt In on behalf of the patient via the MP. They’ll need to update/answer Yes to the question in the registration section of their MP: “Can the healthcare team send a text message with instructions or healthcare information?”.
- Patients can also Opt In at any time by texting OMP to 54086.
Next Up:
Why Is a Patient Listed Twice When Viewing By DOS?
