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Linking: Medical Passport and Engage

Linking

Linking is the action that connects Medical Passport to your scheduling feed. Linking benefits you by delivering the cleanest lists, reports and experience within the One Medical Passport Solution Suite. Linking can be done in two ways—Auto Linking or Manual Linking.

Auto linking is referring to the algorithm that One Medical Passport performs automatically when a new medical passport is completed. It uses a series of parameters to check if the medical passport can be matched to a patient from your scheduling feed.

The rules for auto linking are the following:

  1. similar patient last name—it doesn’t have to be exact—
  2. date of birth,
  3. if the facility matches,
  4. if the medical passport is complete,
  5. and if the date of surgery is within seven days.

If your facility routinely performs cases for the same patients within a 7-day period, please let your Customer Success Manager know so that we can reduce this timeframe in order to increase the number of auto-linked patients.

If there happens to be more than one match using the first set of rules, additional rules will be followed in order to increase the chance of a match. They include a similar last name, date of birth, a similar city to the booking or zip code or home/cellphone number. It will check all details including if the sex matches, if the facility matches, the Medical Passport is complete, and the date of surgery is within 7 days. If one match is found, then the medical passport will automatically be linked to the booking.

You can identify which patients have been auto-linked by the “Linked” indicator.

If the indicator says “Link,”—that means that there could potentially be more than one option and you may need to manually link the medical Passport. If there is a strong possibility of a match, they will display in the pop up box, and you can also review your additional possible matches (if there are no primary matches).

The additional matches will tell you things like name, date of birth, date of service, case numbers and MRNs. You can refer to the Medical Passport detail that is provided at the top and compare the two to ensure that you have the correct patient.

 

Next Up:

Engage – How It Works

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