Passport Documents requires a one-time installation of a scanning component or software when attempting to scan for the first time.
To download the necessary TWAIN component to your computer:
- Click the Scan option for the desired document type.
- A download banner will pop-up on the screen. Click ‘Start to Download’.
- At the bottom of the page, you will be asked to run the add-on program. To do so click ‘open file’.
- Follow the on-screen prompts to finish installing the plugin.
- If you do not find the scanner immediately on your screen, refresh the page. The scanner will now be in the Selected Sources drop down.
- You can then click ‘Start Scan’ and begin scanning your documents into Passport Documents.
Next Up:
Scanning a Document
