From the ‘Review Bookings’ page, the ‘Status’ column will show you all the booking statuses.
You sort this column by clicking on the arrow next to the column header.
Status Types & Definitions:
- Booking Received: allows you to let the office know that you have received the booking request but aren’t ready to confirm the date. (Reach out to your CSM to activate this status)
- Cancelled: shows when the office has requested to cancel the case.
- Confirm Cancelled: shows when you have confirmed that the case has been canceled. (This is communicated back to the office)
- Confirmed: shows when the case is confirmed at your facility, and it’s on your schedule.
- Edited: displays in red when the case has been edited. To review the most recent edit, click the arrow under the actions column and then click “Change Log”. This allows you to see a comprehensive list of updates to the booking request.
- New Date and Time Proposed: shows when the original date and time is unavailable and you request a new date and time.
- On Hold: shows if the booking is not yet on the schedule and is on hold due to missing information or documentation. (Both you and your offices have the ability to place a booking on hold for whatever reason)
- Reopen: shows when a booking is cancelled, and is then reopened, and needs to be scheduled.
- Rescheduled: displays in red and shows you when a case has been moved from the original date to another date.
- Unviewed: shows when you have not yet viewed the booking.
- Add-on: displays in red and means that the office has entered a booking request the day before the requested date of surgery.
- Viewed: Cases that you have viewed but have not yet confirmed.
Next Up:
New Activity Queue (Facility)
