For example, if a patient is scheduled for a Right Cataract this Friday and a Left Cataract for next Friday – will they get the Appointment Confirmation, Pre-op Instructions, Recovery Questionnaire, and Satisfaction Survey messages twice?
Answer: Yes, patients get the automated pathway messages for each case they’ve scheduled even procedures that are within 7 days of one another.
Next Up:
What Happens If a Case Is Cancelled?
